Texkoop is a delivery service company that offers efficient and reliable delivery services, customized for businesses and individuals. We provide a comprehensive range of delivery options, including cold-chain deliveries and regular parcel deliveries, designed to meet the diverse needs of our clients.

Cold-chain Delivery: We specialize in temperature-controlled delivery, ensuring the safe transportation of perishable goods, such as fresh produce, frozen food, flowers, and pharmaceuticals, while maintaining the required temperature throughout the supply chain.

Regular Parcel Deliveries: Texkoop provides reliable and efficient delivery services for standard parcels, ensuring prompt and secure transportation of packages to their destinations.

Fragile Items Delivery: Our specialized handling and packaging techniques ensure the safe delivery of fragile goods, providing added protection during transportation.

Bulky Goods Delivery: We are equipped to handle large and bulky items, offering efficient delivery solutions for businesses dealing with oversized products.

With Texkoop's diverse range of last-mile delivery services, we are committed to meeting your specific needs, providing customizable solutions to ensure your goods reach their destination on time and in optimal condition.

Texkoop currently covers the Rhone-Alpes region of France, providing our exceptional last-mile delivery services to businesses in this area. However, we are continuously expanding our operations and have plans to scale our services to new regions. By the third quarter of 2024 (Q3 2024), we aim to extend our delivery coverage to additional areas, offering our reliable and efficient logistics solutions to a broader customer base. Stay tuned for updates as we grow and reach more regions to serve you better.

Yes, at Texkoop, we are committed to promoting an inclusive and diverse work environment. We have an Equal Opportunities Policy in place that ensures all employees and job applicants are treated fairly and without discrimination based on their age, gender, race, ethnicity, religion, disability, sexual orientation, or any other protected characteristic.

Our Equal Opportunities Policy encompasses various aspects, including recruitment, hiring, training, promotion, and working conditions. We believe in providing equal opportunities for everyone to grow and excel within our organization, fostering a workplace that celebrates individual differences and embraces diversity.

Texkoop partners with a diverse array of businesses and industries to provide top-notch last-mile delivery services. Our partners include:

E-commerce Companies: We collaborate with e-commerce businesses to ensure seamless and efficient delivery of their products, enhancing the overall customer experience.

Pharmacists: Texkoop supports pharmacists by delivering pharmaceutical products to patients promptly and securely, ensuring the timely availability of medications.

Caterers: We work with caterers to deliver their culinary products and services to customers, maintaining the freshness and quality of their offerings throughout transportation.

Butchers: Texkoop assists butchers in transporting their meat and related products to customers, ensuring the utmost care and adherence to safety standards.

Other Logistics Businesses: Texkoop collaborates with fellow logistics companies to expand our delivery network and offer efficient services to a broader customer base.

Event Organizers: We support event organizers by handling the logistics of event materials and supplies, ensuring they arrive at the venue on time and in pristine condition.

Fashion and Apparel Retailers: Texkoop offers specialized delivery services for fashion and apparel businesses, ensuring timely and secure delivery to retail stores or end customers.

Technology and Electronics Companies: We provide customized delivery solutions for technology and electronics products, ensuring their safe and timely distribution to end-users.

Professional Services Providers: Texkoop collaborates with professional service providers, delivering important documents and packages promptly to their clients.

To become a partner with Texkoop, businesses can reach out to our partnership team through our website or by contacting us directly. We assess potential partners based on their specific needs and values, aligning with Texkoop's commitment to quality, reliability, and customer satisfaction. We welcome businesses from all sectors to join us as partners and experience our dedicated approach to last-mile delivery services.

At Texkoop, we support the delivery of a wide range of products to meet the diverse needs of our customers. Some of the products we support include:

Documents and Packages: We handle the delivery of important documents and packages for professional service providers, ensuring prompt and secure delivery to their clients.

Perishable Goods: We ensure the timely and temperature-controlled delivery of perishable items, such as fresh produce, dairy products, and frozen foods.

Pharmaceuticals and Medications: Texkoop handles the safe and secure transportation of pharmaceutical products, ensuring their prompt delivery to patients and medical facilities.

Culinary Products: We support the delivery of culinary items, including prepared meals, baked goods, and catering services, ensuring their freshness and quality during transit.

Meat and Poultry: Texkoop offers specialized handling for meat and poultry products, ensuring their safe delivery to butchers, restaurants, and end consumers.

Industrial Equipment and Machinery: We provide logistics solutions for the transportation of industrial equipment and machinery, ensuring their safe arrival at the designated locations.

Event Materials and Supplies: Texkoop assists event organizers by handling the logistics of event materials and supplies, ensuring they are delivered on time for successful events.

Fashion and Apparel: We offer efficient delivery services for fashion and apparel retailers, ensuring their products reach retail stores or end customers promptly and intact.

Technology and Electronics: Texkoop supports the safe and timely delivery of technology and electronics products, including gadgets, electronics components, and accessories.

General Consumer Goods: Texkoop supports the delivery of various general consumer goods, ranging from household items to everyday essentials.

With our diverse capabilities and commitment to reliability, Texkoop is well-equipped to handle a wide variety of products, ensuring their secure and efficient delivery to businesses and end consumers alike.

Yes, Texkoop provides real-time data on inventory and goods being transported. We understand the importance of visibility and transparency in the delivery process, and our advanced tracking and monitoring systems allow you to access real-time updates on the status and location of your inventory and goods in transit. With this real-time data, you can make informed decisions, plan effectively, and ensure the smooth flow of your supply chain. Our commitment to providing accurate and up-to-date information is aimed at enhancing your overall delivery experience with Texkoop.

At Texkoop, the protection of our customers' and drivers' data is of utmost importance to us. We have implemented comprehensive measures to ensure the security and confidentiality of all sensitive information.

Data Encryption: We utilize robust encryption protocols to safeguard data during transmission and storage. This ensures that customer and driver information remains secure and protected from unauthorized access.

Secure Storage: All data is stored in secure servers with restricted access, ensuring that only authorized personnel can access the information.

Access Controls: Access to customer and driver data is strictly controlled and granted on a need-to-know basis. We enforce strong access controls to prevent unauthorized viewing or manipulation of data.

Regular Security Audits: Texkoop conducts regular security audits and assessments to identify and address potential vulnerabilities, ensuring that our systems and processes remain up-to-date and secure.

Employee Training: Our staff undergoes regular training on data security and privacy practices to ensure they are well-informed about the importance of protecting customer and driver data.

Compliance with Data Protection Laws: We adhere to all applicable data protection laws and regulations, ensuring that customer and driver data is handled in accordance with the highest industry standards.

Anonymization and Aggregation: Whenever possible, we anonymize and aggregate data to protect individual identities, while still providing valuable insights for improving our services.

Secure Payment Processing: Texkoop employs secure payment gateways to handle all financial transactions, ensuring the protection of sensitive payment data.

Our commitment to data protection extends to all aspects of our operations, and we continuously strive to enhance our security measures to safeguard the privacy of our customers and drivers. Your trust in Texkoop is our priority, and we are dedicated to maintaining the highest standards of data protection and confidentiality.

At Texkoop, we calculate shipping costs using a tailored approach to meet our customers' specific delivery needs. The shipping cost is determined based on several factors, including:

Distance: The distance between the pickup location and the delivery destination plays a significant role in calculating the shipping cost. Longer distances may incur higher costs due to transportation expenses.

Volume and Size: The size and volume of the package also influence the shipping cost. Larger and heavier shipments may require specialized handling and transportation, affecting the overall cost.

Delivery Method: Texkoop offers various delivery methods, each with its own associated costs. Expedited or specialized delivery services may come with different pricing options.

Additional Services: Depending on the customer's requirements, additional services such as insurance, temperature-controlled transportation (for perishable goods), and handling of fragile items may be added to the shipping cost.

For our partners with regular delivery needs, fixed costs may be available for greater predictability and cost-effectiveness.

At Texkoop, we believe in transparency and ensuring our customers receive fair and competitive pricing for their deliveries. For a personalized and accurate shipping cost quote, we encourage customers to contact us directly. Our dedicated team will be more than happy to assist and provide a tailored quote that meets your specific delivery requirements.

At Texkoop, we own a diverse fleet of vehicles to cater to various delivery needs. Our fleet includes:

Refrigerated Electric Cargo Bikes: We utilize refrigerated electric cargo bikes for eco-friendly and efficient last-mile deliveries of perishable goods, ensuring temperature-controlled transportation.

Normal Electric Cargo Bikes: Our fleet also comprises normal electric cargo bikes, providing an eco-conscious and convenient option for delivering various goods within urban areas.

Refrigerated Vans: Texkoop operates refrigerated vans equipped with temperature-controlled compartments, ideal for transporting perishable items, such as fresh produce, dairy products, and pharmaceuticals.

Normal Vans: In addition to refrigerated vans, we have a fleet of regular vans that are versatile for delivering a wide range of goods, including standard parcels and non-perishable items.

Our diverse fleet enables us to offer efficient and tailored delivery solutions to meet the unique requirements of our customers. Whether it's cold-chain delivery for temperature-sensitive products or general cargo transportation, Texkoop's fleet is equipped to handle various delivery challenges, ensuring the safe and timely arrival of goods to their destinations.

Yes, Texkoop provides insurance coverage for the transported goods, ensuring their protection during transit. You can trust us to handle your shipments with care and confidence in the reliability of our services.

Texkoop takes pride in its team of highly experienced staff. Our employees have extensive expertise in the logistics and delivery industry, with years of hands-on experience. Their in-depth knowledge and skills enable them to handle various delivery challenges efficiently and ensure the smooth and secure transportation of goods.

Texkoop takes full responsibility for package delivery. In case of damage or loss, contact our customer support for prompt assistance. We will initiate an investigation and provide appropriate compensation as per our insurance coverage. Your satisfaction is our priority.

Yes, you can have your order delivered to another address. Texkoop offers the flexibility to deliver your packages to the address of your choice. During the ordering process, simply provide the new delivery address, and our team will ensure your package reaches the designated location promptly and securely. Whether it's your workplace, a friend's house, or any other preferred address, Texkoop is committed to meeting your delivery needs and delivering your order wherever you desire.

Oui, chez Texkoop, nous effectuons des livraisons de porte à porte. Notre objectif est d'offrir à nos clients une expérience transparente et pratique, en veillant à ce que vos envois soient pris en charge à l'adresse d'origine et livrés directement à l'adresse de destination spécifiée.

At Texkoop, we are equipped to handle as many items as possible for delivery. There is no fixed limit on the number of items we can transport. Whether you have a single parcel or a large shipment, Texkoop's logistics capabilities and diverse fleet allow us to accommodate various sizes and quantities of goods. Our goal is to meet your delivery needs efficiently and effectively, regardless of the scale of your shipment. You can rely on Texkoop to provide reliable and scalable last-mile delivery solutions, no matter how many items you need to be transported.

Oui, si vous devez annuler une livraison en cours, veuillez nous contacter dans l'heure qui suit la demande de livraison initiale. Nous ferons de notre mieux pour répondre rapidement à votre demande d'annulation et assurer une résolution harmonieuse du problème. Votre satisfaction est importante pour nous, et nous apprécions votre communication en temps utile pour faciliter tout changement dans votre livraison. N'hésitez pas à contacter notre équipe d'assistance à la clientèle, qui se fera un plaisir de vous aider.

At Texkoop, we prioritize the protection and safety of our delivery drivers. We implement various measures to ensure their well-being and security while carrying out their delivery responsibilities.

Safety Training: All our delivery drivers undergo comprehensive safety training to equip them with the knowledge and skills necessary to handle various road and delivery challenges safely.

Secure Delivery Routes: We plan and optimize delivery routes to minimize potential risks and ensure the drivers' safety during their journeys.

Communication: Our drivers are equipped with communication devices to stay connected with our support team and promptly address any concerns or emergencies that may arise.

Insurance Coverage: Texkoop provides insurance coverage for our delivery drivers, offering additional protection in case of unforeseen incidents during the delivery process.

Vehicle Maintenance: We maintain our fleet regularly to ensure that our delivery drivers operate well-maintained and reliable vehicles, reducing the risk of breakdowns and accidents.

Support Team: Our dedicated support team is available to assist drivers in case of any challenges, providing immediate help and guidance when needed.

Compliance with Regulations: Texkoop adheres to all relevant safety and traffic regulations, ensuring that our drivers operate within the legal framework and follow best practices.

We value our delivery drivers' contributions and commitment to providing excellent service. By prioritizing their protection and well-being, we create a supportive environment that enables them to perform their duties efficiently and safely, ensuring the reliable delivery of goods to our valued customers.

At Texkoop, drivers can expect a positive and supportive working environment that values their contributions and prioritizes their well-being. We strive to create a workplace where drivers feel respected, appreciated, and motivated to perform at their best. Some key aspects of the working environment for our drivers include:

Respect and Appreciation: Texkoop fosters a culture of respect, where drivers are recognized for their hard work and dedication to providing excellent delivery services.

Safety First: We prioritize the safety of our drivers and provide them with the necessary training and resources to ensure safe driving practices.

Supportive Team: Our drivers are part of a supportive team that offers assistance and guidance when needed, creating a sense of camaraderie and collaboration.

Communication and Feedback: We encourage open communication and welcome feedback from our drivers to continuously improve our processes and address any concerns.

Fair Compensation: Texkoop offers competitive compensation and benefits to ensure that our drivers are fairly rewarded for their efforts.

Opportunities for Growth: We believe in providing opportunities for career growth and development, allowing drivers to expand their skills and advance in their careers.

Modern Technology: Our drivers have access to modern technology and tools that streamline their delivery processes, making their job more efficient and convenient.

Work-Life Balance: We strive to maintain a healthy work-life balance for our drivers, allowing them to spend quality time with their families and pursue personal interests.

At Texkoop, we consider our drivers to be an integral part of our success, and we are committed to providing a working environment that promotes their well-being, growth, and job satisfaction. Our goal is to create an environment where drivers feel proud to be a part of the Texkoop team and can thrive in their roles as key contributors to our delivery services.

Texkoop welcomes drivers without previous experience. Comprehensive training programs ensure they are well-prepared for their roles. We value dedication and provide equal opportunities for growth. Join us and become part of the Texkoop team today!

No, we do not accept cash payments for our services at the point of delivery. Texkoop provides secure and convenient payment options to ensure a smooth and efficient transaction process. You can make payment through our approved electronic payment methods, which are designed to safeguard your financial information and provide a hassle-free experience. Feel free to contact our customer support if you have any questions regarding payment methods or need assistance with the payment process.